Delete your account
How to delete your S19LABS account and what happens to your data.
S19LABS is the Players Coaching App published by EPSza (Pty) Ltd (Registration Number 2014/099878/07), 359 Pienaar Street, Brooklyn, Pretoria, 0181, South Africa. You can delete your account in any of the ways below.
Delete from within the app
The fastest way is in the app itself:
- Open S19LABS and sign in.
- Tap the profile icon in the top-right corner to open your profile.
- Tap Delete account at the bottom of the screen and confirm.
Your account is deactivated and you are signed out immediately. The associated data in our systems is then permanently deleted within 30 days.
Delete from the web (no app required)
If you cannot use the app, email ian.deale@eps.ch from the email address on your account, with the subject “Account deletion request”. We will verify your identity and delete your account. We action requests within 30 days.
What is deleted
- Your sign-in credentials.
- Your account and profile details.
What is retained
Coaching records made available through the app — your recordings, launch monitor data, feedback videos and coach annotations — are created and held by your Studio19 Certified Coach and are retained after account deletion unless you or your coach separately request their removal. To have these deleted as well, say so in your request and we will delete them within 30 days. Anonymised or aggregated data that no longer identifies you may be retained. We also keep records we are required by law to keep.
Coach-managed accounts
If your profile was created for you by a coach or academy, your coach is the responsible party for your information and can also remove your profile — please contact them in the first instance. If the player is under 18, a parent or guardian may make the request through the coach.
Contact
Questions about deletion: ian.deale@eps.ch or william.erasmus@eps.ch. See our full Privacy Policy at https://s19labs-privacy.web.app/ for more detail.